ServiceWire is a project of Youth Service America
Strategies for Nonprofits: Managing Multiple Online Communities
Submitted by servicewire on Fri, 04/10/2009 - 16:02
Thoughts from Scott
::image::NetSquared asks an important question as part of their Net2 Think Tank project, "How can nonprofit organizations successfully manage multiple entry points for social media engagement?"
When developing your online presence, remember that you're developing a community first, and generating site traffic is a by-product of that community. Speak directly to your users and interact with them; they have amazing stories and experiences. A passionate user base is invaluable.
There are plenty of best practices to follow and philosophies to think about and you'll discover those as you research your own ideas. Below are a few simple thoughts of my own:
- Use the social media tools that are appropriate for your work and that will connect you to your target audience. For example, you don't need to spend an abundance of time on MySpace if the service doesn't match the demographic you're wanting to reach.
- Your organization doesn't need to be everywhere. It isn't vital that you post to Twitter AND Pownce AND Jaiku or that you upload photos to Flickr AND Picasa AND Photobucket. Invest fully in a few tools, and use them well.
- Develop your voice for each tool. How you use Twitter is going to be different than how you would use Facebook Pages. Develop a unique strategy and voice for each service, based on your research into the strengths and limitations of each tool.
- Consider how tools from one site may complement your posts on another site. You can post YouTube videos to your blog posts and Flickr photos to your Upcoming.org event listings. Your approach should be integrative.
- As your communities grow, your approach to sharing information and stories will change; nothing is formulaic.
How do you manage multiple entry points for your social media?
these are definitely great
these are definitely great ideas. i will be using them in the future.
managing multiple online communities
Scott,
Thank you for your thoughts on managing multiple entry points for social media. I agree with you that one's approach should be integrative, and to select with care the tools which will work best for your organization.
Some tools have become the de facto ones to use, and if you're looking for high visibility and presence then you might want to consider sticking with the tried and true, rather then being off in another community somewhere.
As for managing multiple entry points, I try to keep my eye and pulse on all the places where we have presences, and not let too long a period go without posting. Cross-referencing from one to the other works well in some cases, but I think it's best to ask yourself--what's the content for a longer post, what is a quick announcement which can work well within the confines of 140 characters, what story can a picture tell better then words?
I think for every organization identifying messaging goals and objectives for each online presence can serve as good guidelines. Don't be afraid to break your own rules sometimes...some messages may be unique and deserve varying attention.
Stay open and flexible, but keep messaging foremost in your mind.
Debbie Hemley
Thanks!
Great insight! Thanks for your ideas, this issue can be quite confusing and complex for so many people starting out. Cheers! Scott
Post new comment